Refund Policy

As a custom workwear and PPE manufacturer, every order is produced specifically for each client. Due to the personalized nature of our manufacturing process, refunds cannot be offered for confirmed orders that have entered production.

 

1. Manufacturing Error Claims

If your order arrives with a genuine manufacturing error that does not match the approved sample or agreed specifications, we will provide one of the following solutions after reviewing the claim:

• Replacement of the affected items

• Credit issued for future orders

 

2. Claim Requirements

To submit a claim, clients must:

• Report the issue within 7 days of receiving the shipment

• Provide clear evidence, such as:

  • Photographs

  • Measurements

  • Quality inspection reports

This information helps us verify the issue and offer a fair resolution.

 

3. Our Commitment

We aim to keep all processes fair, simple, and transparent.
Our team is always available to assist and resolve matters in a professional and practical manner.