Gratex Industries ships workwear and industrial uniforms worldwide, with primary coverage across Europe, the Middle East, and North America. We collaborate with trusted logistics partners to ensure safe, efficient, and timely delivery.

 

1. Shipping & Delivery

• Shipping costs and timelines vary based on:

  • Order size

  • Fabric selection

  • Destination

• All orders are dispatched through reliable logistics providers to ensure smooth international delivery.

 

2. Quality Checks Before Dispatch

Every product undergoes strict quality inspections, including:

• Stitching accuracy

• Fabric strength and durability

• Finishing and overall workmanship

Once the goods leave our facility, transit handling becomes the responsibility of the shipping agent.

 

3. Return & Issue Resolution Policy

• As all orders are custom-made, we do not accept general returns.

• If you receive products that do not match the approved sample or agreed specifications, please contact us within 7 days of delivery.

• Our team will review the issue and provide a fair and appropriate solution.